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– To install Matlab Production Server, use the following key: 7-6-39281 – Use licensestandalone.lic to activate, or make a folder “licenses” in the folder where you installed Matlab and licensestandalone.lic copy it, and then run MATLAB without activation.

  1. To setup Matlab Production Server enter the key: 7-6-39281 Browser to licensestandalone.lic to activate or copy licensestandalone.lic file to “licenses” folder and run matlab without active. After setup success, copy files in xxx folder to matlab setup folder (replace if it is exitst).
  2. Entering a File Installation Key into a MATLAB installer downloaded directly from the MathWorks website will not enable you to install MATLAB on an offline machine. Administrators License administrators can obtain the Activation Key and File Installation Keys through through the 'Advanced Options' button in the license center.
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MATLAB Installation Guide for Windows

License Manager Error Messages

After a successful installation, you may encounter problems starting MATLAB. Many of these problems have their root in the license manager used by the MathWorks products, FLEXlm. This section provides information about some of the more common license manager errors, listed in this table by error number.
License Manager Error
License Manager Error -2: Invalid License File Syntax
License Manager Error -3: Cannot Connect to a License Server
License Manager Error -5: License Checkout Failed. No Such Feature Exists.
License Manager Error -8: Invalid (Inconsistent) License Key
License Manager Error -9: Invalid Host. License Checkout Failed.
License Manager Error -10: Feature Has Expired
License Manager Error -11: License Checkout Failed. Invalid Date Format in License File.
License Manager Error -12: License Checkout Failed. Invalid Return Data from License Server.
License Manager Error -13: No SERVER Line in License File
License Manager Error -14: Cannot Find SERVER Hostname in Network Database
License Manager Error -15: Cannot Connect to License Server
License Manager Error -16
License Manager Error -18: License Checkout Failed. License Server Does Not Support This Feature.
License Manager Error -21: License File Does Not Support This Version
License Manager Error -25: License Server Does Not Support This Version of This Feature
License Manager Error -39: No License for Feature
License Manager Error -83: FLEXlm Version of Client Newer Than Server
License Manager Error -84: Missing Options File
License Manager Error -88: License Checkout Failed
License Manager Error -96: Server Node is Down or Not Responding
License Manager Error -97: License Checkout Failed

It can also be helpful to view the FLEXlm log file, lmlog.txt, in the $MATLABflexlm directory. To get more information about a FLEXlm license manager problem, see the FLEXlm End User Manual, available in PDF format in $MATLABflexlmenduser.pdf or go to the GLOBEtrotter Software, Inc. Web site, www.globetrotter.com.

    Note You can also go to the support page on the MathWorks Web site, www.mathworks.com, and find information about a particular license manager error by searching the solution database by error number. For example, to find information about License Manager Error -15, enter 'License Manager Error -15' in the search engine.

License Manager Error -2: Invalid License File Syntax

This error message typically indicates that there is a problem in your License File. On client systems, make sure your License File ($MATLABbinwin32license.dat) has the following format.

Note that there should be a carriage return immediately following the USE_SERVER line.

License Manager Error -3: Cannot Connect to a License Server

This error can occur if the SERVER line in your License File is incorrect or missing.

To remedy this error, try the following:

  • Make sure that the SERVER line in your License File matches the SERVER line in the License File on your license server. On client systems, the License File is $MATLABbinwin32license.dat; on your license server, the License File is $MATLABflexlmlicense.dat, where $MATLAB is the root MATLAB installation directory.
    Note You must restart the license manager after making any changes to the License File on the license server.
  • Make sure the TCP port number at the end of the SERVER line in your License File is not already being used by another application. On NT systems, run the netstat -p tcp command from C:WINNTsystem32. If the local system appears on the Foreign Address list, then the port number listed is being used. Change the port number on the SERVER line to a port that is not being used. FLEXlm has reserved ports in the range 27000 to 27009. Restart the license manager after making this change.
  • Make sure that you do not have multiple vendor daemons (mlm.exe) running. Check your FLEXlm log file ($MATLABflexlmlmlog.txt) for the error 'Multiple MLM Servers Running'.

License Manager Error -5: License Checkout Failed. No Such Feature Exists.

This message usually indicates that you are trying to use a product for which you are not licensed. Check your License File to see if you are licensed to use this product.

If you are licensed for this product, this error may be the result of having extra carriage returns in your License File. To avoid this, make sure that each line begins with either #, SERVER, DAEMON, or INCREMENT.

    Note You must restart the license manager after making any changes to the License File on the license server.

This error can also be caused by tab characters in the License File. Remove these tabs and replace with them spaces.

This error may also be the result of an incorrect system date. If your system date is set before the date that your license was made, you will get this error. See License Manager Error -10: Feature Has Expired to learn how to reset the system date.

License Manager Error -8: Invalid (Inconsistent) License Key

This error message typically indicates that your License File, $MATLABflexlmlicense.dat, has been corrupted. This can happen if the License File was edited or if an e-mail program inserted extraneous tabs or carriage returns in the INCREMENT lines.

One way to check for extraneous tabs and carriage returns is to open your License File in a text editor and view all nonprinting characters. Remove all the tab characters and all carriage returns that are not at the end of a line.

Check that the contents of your License File matches the license data sent you by The MathWorks.

License Manager Error -9: Invalid Host. License Checkout Failed.

If you get this error on a system running an individually licensed MATLAB, make sure you are running MATLAB on the same system it was installed on. The MathWorks locks a license to a particular system.

You can also get this error if you replaced your hard drive or changed the partition on an existing hard drive. To remedy this situation, rerun the installer. At Step 5: Select the Products You Want to Install, click on the More Options... button on the Product List dialog box and select the Update license option. This option updates your license without requiring that you reinstall MATLAB.

You can also get this error if you try to clone a Release 13 installation from one system to another.

License Manager Error -10: Feature Has Expired

This error indicates that one or more of your license keys has expired.

Check the expiration date on each of the INCREMENT lines in your License File. If the dates in the license file have already passed, contact the Customer Service department at The MathWorks (through the Web or through e-mail at service@mathworks.com). When contacting The Mathworks, include your License Number and the Host ID of your license server.

If none of your product licenses has expired, check that your system date and time are correct:

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  1. Click on the Start menu.
  2. Choose Settings.
  3. Click on Control Panel.
  4. Choose Date/Time.

License Manager Error -11: License Checkout Failed. Invalid Date Format in License File.

This error indicates that the start date or the expiration date in the License File is invalid. This can happen if the expiration dates in the License File have been changed.

You can also get this error if the space character between the number of users field and the 20 digit encryption code in the INCREMENT line is missing. Compare the INCREMENT lines in your license file with the INCREMENT lines in your original license e-mail. They must be exactly the same.

This error can also occur if the SERVER and DAEMON lines are missing from the license.dat file. The installer adds these lines to the License File as part of the installation process.

License Manager Error -12: License Checkout Failed. Invalid Return Data from License Server.

This error can be caused by your network setup. When the license manager tries to connect to the server, the DNS Server does not find it because it does not add the domain name suffix into the search.

If all of your client systems are having this problem, change the name of the server in the SERVER line to the fully qualified name:

  1. Change the SERVER line in all license.dat files on your network, which are located in $MATLABbinwin32, to have the fully qualified name of the server.
  2. Restart the license manager on the server. (See Starting and Stopping the License Manager.)

If only some of the clients in your network installation are having this problem, edit the TCP/IP Hosts file on your client systems:

  1. Open the file, C:WinNTsystem32driversetchosts
  2. Add the hostname of your license server to this file. You can find your license server information in the SERVER line of your license.dat file.
  1. For example, if your SERVER line looks like this,

    Add the following line to your TCP/IP Hosts file.

  1. Save the changes to the TCP/IP Hosts file.

License Manager Error -13: No SERVER Line in License File

This indicates that there is no SERVER line in the License File. This line should be added by the installer during the installation process.

To remedy this problem, run the installer again or manually edit the License File, $MATLABflexlmlicense.dat, adding the SERVER line. See License File for information about the format and contents of the SERVER line.

License Manager Error -14: Cannot Find SERVER Hostname in Network Database

If this error occurs on a client system, check to make sure that the hostname on the SERVER line in the license.dat file on your client system matches the hostname on the SERVER line in your license.dat file on your license server. Edit the SERVER line in the client license.dat file, if necessary.

Also, make sure that the server's hostname, included in the SERVER line, is listed in the C:WINNTsystem32driversetchosts file for Windows NT.

License Manager Error -15: Cannot Connect to License Server

This error message can have several causes but the most common cause is that the license manager isn't running on your license server.

Verify that both the license manager daemon and the vendor daemon processes, lmgrd and mlm, are running. You can check this via the Task Manager, which can be accessed by pressing the Ctrl+Alt+Delete key sequence. Run these commands on the system on which your license manager is running.

If the license manager isn't running, see Starting and Stopping the License Manager for information about starting it.

License Manager Error -16

This error indicates that the path to the MATLAB vendor daemon, mlm.exe, is incorrect in your License File DAEMON line. See License File for an example of a DAEMON line.

License Manager Error -18: License Checkout Failed. License Server Does Not Support This Feature.

The most common cause of this error is updating your License File without restarting your license manager. Restart your license manager and then try to start MATLAB. See Starting and Stopping the License Manager.

If you get this error on a client system, but not your license server, the License File on the client probably needs to be updated. Copy the License File from the server onto the your client system ($MATLABbinwin32).

Here are some other possible solutions to this error:

  • Make sure the INCREMENT lines in your license.dat file are exactly as they appeared in the original license e-mail you received from The MathWorks.
  • Make sure the DAEMON line in your license.dat file identifies the correct license manager daemons, especially if you have multiple MATLAB installations on your system.
  • Make sure the TCP port number at the end of the SERVER line in your license.dat file is not already being used by another application. Use the command netstat to show the status of all ports that are in use.
  • On NT systems, run the netstat -p tcp command from C:WINNTsystem32. If the local system appears on the Foreign Address list, then the port number listed is being used. Change the port number on the SERVER line to a port that is not being used. FLEXlm has reserved ports in the range 27000 to 27009. Restart the license manager after making this change.
  • Make sure the Host ID or IP Address listed in the commented section in the license.dat file matches the Host ID or IP Address in the SERVER line. If you are trying to run the license manager on a different system than the one that the license was generated for, you will need to get a new License File from The MathWorks.

License Manager Error -21: License File Does Not Support This Version

If you are getting this error on your license server, make sure you have installed the version of FLEXlm included with Release 13. Release 13 License Files will not work with the older FLEXlm versions.

If you have updated an existing license.dat file with new Release 13 passcodes, you still need to install FLEXlm 8.0d from the MATLAB CD.

If you are getting this error on one of your client systems and not on the server, make sure the License File on the client is in the following format.

The SERVER line in the client system License File should be the same as the SERVER line found in the License File on the license server.

Also, make sure you are using your Release 13 license and not a license from a previous release.

License Manager Error -25: License Server Does Not Support This Version of This Feature

This error indicates that you are trying to run MATLAB 6.5 with an old license. You must update your license.dat file with your new license passcodes.

If you do not have your MATLAB Release 13 license, contact Customer Service at The MathWorks.

License Manager Error -39: No License for Feature

You may encounter the following license manager error:

This table lists a typical cause of this error with possible solutions.
Possible Problem
Resolution
You are not listed as a user in your options file.
Check your options file and make sure your username is on the INCLUDE line for the product you are trying to use.
On UNIX computers, the installer creates the options file, named $MATLABflexlmMLM.opt.

License Manager Error -83: FLEXlm Version of Client Newer Than Server

This error message usually indicates that the version of the license manager on the client system is newer than the license manager on the server system. When MATLAB starts, the license file is pointing to the wrong version of the license manager.

To correct the problem, change the path of the DAEMON line in your license.dat file. For a UNIX server, the DAEMON line for all license files should resemble this sample (the pathname of your daemon will be different).

For a PC server, the DAEMON line for all license files should read

where $MATLAB is your MATLAB installation directory. After changing your License File, be sure to restart the license manager.

License Manager Error -84: Missing Options File

License manager cannot find your options file.

Possible resolutions:

  • Make sure the installer created an options file during the installation procedure. The full path of the options file is $MATLABflexlmMLM.opt, where $MATLAB is your MATLAB installation directory. See Setting Up Network Named User Licensing for more information.
  • Make sure that the DAEMON line in your License File includes the full pathname of your options file. Check the processed License File, $MATLABflexlmlicense.dat. If the DAEMON line wraps onto a second line, make sure there is a line continuation character () at the end of the first line.
  • Make sure you are listed as a valid user of the product you are trying to use.

License Manager Error -88: License Checkout Failed

This error indicates that your system clock has been set incorrectly. Check that your system date and time are correct. To learn how to change the system date, see License Manager Error -10: Feature Has Expired.

License Manager Error -96: Server Node is Down or Not Responding

This error can occur if you are running DHCP (to obtain a dynamically assigned IP address) on your license server. MATLAB cannot connect with the License Manager because it uses TCP/IP protocols for communication and your IP address is changing.

To fix this problem, follow this procedure.

  1. Obtain the current IP address for your server. If you are on UNIX or Linux, use the ifconfig command. On a PC running Windows, you can use the ipconfig command at a DOS prompt.
  2. Edit your hosts file and change the IP address for your server's entry to be the correct IP address. On UNIX or Linux systems, edit the /etc/hosts file. On Windows NT and Windows 2000 systems, edit the C:Winntsystem32driversetchosts file.

License Manager Error -97: License Checkout Failed

This error is often caused by trying to run both MATLAB 5.3 and MATLAB 6.5 on the same system with different license managers. If this is the case, run both copies of MATLAB with the same License File. See Performing Common License Management Tasks for more information.

If you are not trying to run MATLAB 5.3 but only want to run MATLAB 6.5, make sure you have installed FLEXlm version 8.0d from the Release 13 CD. MATLAB 6.5 will not run with an older version of the license manager.


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The purpose of this page is to provide information about the MATLAB license at Duke and basic installation, download, and activation instructions.

If you are in need of technical support for MATLAB, please call the MathWorks at (508) 647-7000.

Associating a MathWorks account with the Duke License

Before you can download and install MATLAB, you must have a MathWorks account associated with the Duke license. Having an account associated with the duke license will give you permission to download all Duke-licensed MathWorks products from www.mathworks.com.

  1. If you do not already have a MathWorks account, go to http://www.mathworks.com and click Create Account. (top-right of screen). If you have an accont, skip to step 6.
  2. Use your Duke e-mail address, and also make sure that How will you use MathWorks software? is set to Academic use.
  3. Enter your personal information and click continue. On the next page, enter your customization information and click continue.
  4. Follow the instructions to verify your e-mail address
  5. Once you have verified your e-mail address, your account will have been created. It should log you in automatically, but if it does not, log into www.mathworks.com.
  6. Click My Account in the top-right corner.
  7. Click View My Licenses
  8. Click Associate License. The button is near the top right.
  9. Get the activation key
  10. Enter or copy and paste the activation key into the box and click Associate License.
  11. In the Account Services box, click Associate now
  12. Please follow the instructions in the sections below to download and activate MathWorks software.

Downloading MATLAB

If you have a MathWorks account associated with the Duke license, you can download products. If you have not associated your account with the Duke license, go to the first section.

To download MATLAB products from The MathWorks website:

  1. Go to the following URL: http://www.mathworks.com/downloads/web_downloads/ (After you associate your account, you can also proceed to 'Download your products now'
  2. Click on the 'Download' link on the Licensed Products tab.
  3. If you are not already logged into your MathWorks account, you will be prompted to enter your e-mail address and password.
  4. Select the MATLAB release that you want.
  5. Select the operating system that you want.
  6. Your download will start automatically.

Once the download is complete, you can go ahead and start the installer or wait until later.

Installing and Activating MATLAB from the Downloaded Installer

Official activation and installation instructions can be found here: https://www.mathworks.com/support/contact_us.html

  1. Start the installer.
  2. Select the option to Log in with a MathWorks Account and click Next. (If you need to install offline, e-mail OIT Software Licensing)
  3. Accept the terms in the license agreement and click Next.
  4. Log in to your MathWorks account
  5. Select the license that you associated with in the top step and click next. (If no licenses are available, view step 1 of this FAQ to get the Activation Key for your license, then enter it and click Next)
  6. Continue the download+installation from there, following the prompts.
  7. Once the installer is finished, click next
  8. Ensure that the box to Activate MATLAB is checked, and click next.
  9. A box will pop up for you to activate MathWorks Software. Click next.
  10. If activating under the student license, enter your login name and click next.
  11. The installer will contact MathWorks and retrieve license information associated with your account. Click Confirm to continue.
  12. Activation should be complete. Click Finish.

Note: The instructions above are for versions R2008a and later. If you are performing an installation of a version older than that, you will need the PLP instead of the Activation Key. The instructions above are for R2015a. The steps may differ slightly with different versions.

Renewing MATLAB if your license has not yet expired and you can launch the program

The current license expiresAugust 1st, 2020. OIT software licensing posts notifications on its blog and also sends out an e-mail to its email list when the license has been renewed with the MathWorks. If you need to renew your software, follow the instructions below.

For R2008a and later:

You must be logged into your computer as an administrator.

  1. Launch MATLAB. (If you are using Windows, you MUST launch MATLAB as an administrator by right-clicking the program and selecting the option to Run as Administrator)
  2. On the Home tab, Go to Help (look for the ? icon) -> Licensing -> Update Current Licenses and click Update.
  3. Once the license is updated, you must restart MATLAB.

Alternate instructions for Mac users: Right-Click your MATLAB application and select Show Package Contents. Run Activate.app
For R2007b and earlier:

  • For a Windows installation:

For MATLAB R14 through R2007b you will need the PLP to update MATLAB.

  1. Start the MATLAB Installer from the MATLAB CD or downloaded installation files (be sure to have downloaded each product file that is on your license, in addition to the installer itself).
  2. Select 'Enter a new Personal License Password (PLP) to update your license without installing anything' rather than the 'Install' option, and click Next.
  3. When prompted, enter the PLP and follow the installer's directions until it is complete.
  • For a UNIX/Linux/Mac installation:

For releases prior to R2008a, you will need the license file for your release of MATLAB in order to update MATLAB.

  1. Locate your existing license.dat file in $MATLABROOT/etc (where $MATLABROOT is your MATLAB installation directory) and rename the file license.old
  2. Open license.old with a text editor.
  3. Remove all the lines in the file except for the lines that begin with SERVER and DAEMON.
  4. Paste the license information above license file into this file.
  5. Save the new file as license.dat
  6. After you save the file, you will need to restart the license manager on Unix and Linux machines

Renewing MATLAB if your license has expired and you can't launch the program

The current license expires August 1st, 2019. OIT software licensing posts notifications on its blog and also sends out an e-mail to its email list when the license has been renewed with the MathWorks.

For R2008a and later:

You can update MATLAB by reactivating. To activate, you will need an Internet connection and the Activation Key for your license:

  • For a Windows installation
  1. Go to Start->Programs (or All Programs)->MATLAB->[Version] and run Activate MATLAB [Version]. You can also launch the activation client directly by running activate_matlab.exe from $MATLABROOTbinwin32 or $MATLABROOTbinwin64.
  2. Select 'Activate automatically using the Internet' and click Next.
  3. Select Log in to my MathWorks Account: and enter your e-mail address (MathWorks login e-mail address) and password and click Next
  4. Select the 2nd Option, which is Enter an Activation Key for a license not listed:. Enter the Activation Key from the above link and click Next.
  • For a Mac installation
  1. Locate the MATLAB folder in your Applications folder (e.g. MATLAB_R2010a.app)
  2. Open the MATLAB folder with CTRL+Click (or right-click) and select 'Show Package Contents'.
  3. Double-click on 'Activate' in the MATLAB folder to start the activation client.
  4. Select 'Activate automatically using the Internet' and click Next.
  5. Select Log in to my MathWorks Account: and enter your e-mail address (MathWorks login e-mail address) and password and click Next
  6. Select the 2nd Option, which is Enter an Activation Key for a license not listed:. Enter the Activation Key from the above link and click Next.
  • For a Linux Installation

To launch the activation client, you will need to use the activate_matlab.sh script in the $MATLABROOT/bin folder. To launch this script:

  1. Open a Terminal window
  2. In the Terminal window, run the following commands: cd $MATLABROOT/bin and then ./activate_matlab (where $MATLABROOT is the MATLAB installation folder)
  3. Select 'Activate automatically using the Internet' and click Next.
  4. Select Log in to my MathWorks Account: and enter your e-mail address (MathWorks login e-mail address) and password and click Next
  5. Select the 2nd Option, which is Enter an Activation Key for a license not listed:. Enter the Activation Key from the above link and click Next.


For R2007b and earlier:

  • For a Windows installation:

For MATLAB R14 through R2007b you will need the PLP to update MATLAB.

  1. Start the MATLAB Installer from the MATLAB CD or downloaded installation files (be sure to have downloaded each product file that is on your license, in addition to the installer itself).
  2. Select 'Enter a new Personal License Password (PLP) to update your license without installing anything' rather than the 'Install' option, and click Next.
  3. When prompted, enter the PLP and follow the installer's directions until it is complete.
  • For a UNIX/Linux/Mac installation:

For releases prior to R2008a, you will need the license file for your release of MATLAB in order to update MATLAB.

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  1. Locate your existing license.dat file in $MATLABROOT/etc (where $MATLABROOT is your MATLAB installation directory) and rename the file license.old
  2. Open license.old with a text editor.
  3. Remove all the lines in the file except for the lines that begin with SERVER and DAEMON.
  4. Paste the license information from the email into this file.
  5. Save the new file as license.dat
  6. After you save the file, you will need to restart the license manager on Unix and Linux machines

Detailed License Information and Restrictions

Total Academic Headcount License (Faculty/Staff)

Licensed products may be installed and used in North America only by Duke faculty and academic staff on Duke-owned or leased individual, standalone computers and network servers. Duke faculty. academic staff may install and use the programs on their personally owned computers, on campus, off campus, and via remote access. This license includes designated computer, group license, and network concurrent options for Duke faculty and academic staff, meaning it can be installed and licensed on individual computers, in computer labs, or over a LAN using a FLEXnet server.

This software may only be used for noncommercial, academic purposes by licensed users. This is limited to software administration, teaching, and noncommercial, academic research during a Duke faculty or academic staff member's ordinary course as a Duke employee.

Students qualify as licensed users solely for the purpose of using the programs in on-campus computing facilities and are expressly prohibited from installing and executing the programs on their personally owned computers under the faculty/staff license. Students having multiple affiliations, e.g. student/staff are considered licensed users for their nonstudent roles at Duke and may use the software for those purposes only.

The TAH (Total Academic Headcount) license is funded by OIT, and the software is distributed at no cost to the Duke community. MathWorks accounts are authorized for licensed users, and the software may be downloaded directly from the MathWorks website. Installation media is available through OIT for an additional fee.

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Total Student Headcount License (Students)

Licensed products may be installed and used by Duke students only on their personally-owned or leased computers. Student licensed users may not use a program on more than two computers simultaneously. Programs licensed under the Total Student Headcount license option may not be used by Duke faculty or academic staff. Technical support is not available.

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Students may only use this software for meeting classroom requirements of Duke courses and study.

Technical Support

Technical support from the MathWorks is only available for faculty and academic staff.

Technical support is available for MATLAB, Simulink, applications toolboxes, and blocksets. Hours: 8:30 a.m. to 5:30 p.m. EST

  • E-mail: support@mathworks.com
  • Web: www.mathworks.com/support
  • Phone: (508) 647-7000
  • Fax: (508) 647-7201

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The OIT Service desk does not provide support for this software.
Official Product Site: http://www.mathworks.com/products/